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ArticleID: 10111 Title: Problems with Live Update / Starting If you have problems with iFlix starting with a message like "can't connect to server", here are a few troubleshooting tips: #1 Make sure you are connected to the internet. #2 Open terminal (mac os x applications/utilities) or command prompt (programs / accessories), and type: ping i-flix.com[enter] You should get something like: ping i-flix.com PING i-flix.com (66.98.188.90): 56 data bytes 64 bytes from 66.98.188.90: icmp_seq=0 ttl=50 time=100.601 ms 64 bytes from 66.98.188.90: icmp_seq=1 ttl=50 time=97.528 ms 64 bytes from 66.98.188.90: icmp_seq=2 ttl=50 time=98.34 ms Also try: ping jqkserv.net[enter] You should get something like: PING jqkserv.net (66.98.188.90): 56 data bytes 64 bytes from 66.98.188.90: icmp_seq=0 ttl=50 time=120.31 ms 64 bytes from 66.98.188.90: icmp_seq=1 ttl=50 time=114.904 ms jqkserv.net is used for the iFlix master database, so you may need to grant access to this domain as well. #2 Try browsing to this URL: http://i-flix.com/iflix/app/iflix.props.txt You should see something like: # # iflix.props.txt # ua_name=iFlix ua_version_url=/iflix/app/iflix.version.txt ua_app_url=/iflix/app/iflixfiles.jar ua_confirm_updates=true ua_required_update=false ua_restart_after_update=true ua_other_url0=/iflix/app/hsqldb.jar ua_other_url1=/iflix/app/mysql.jar #ua_other_url2=/iflix/app/azureus.jar #ua_other_url1=/iflix/app/brushedcylinder.jpg #ua_other_url2=/iflix/app/mainwindow.gui_xml #3 If the above 2 items work and you're on mac os x, try the following in the terminal: curl http://i-flix.com/iflix/app/iflix.props.txt > iflix.props.txt[enter] This should download this file to your computer in the current directory (typically your "home" directory). Look for this file in the Finder and see if it is there... #4 If the above items don't work, you might be behind a firewall or proxy that is preventing iFlix from connecting to the internet. You might also have personal firewall, zonealarm, antivirus, or other software running that is interfering. Try disabling these. For live update to work, iFlix just needs access to i-flix.com on port 80, but it also uses port 3306 for communicating with our server as well. #5 If you are using a proxy, iFlix probably won't start / run. We are looking into a solution to this problem, depending on how big the problem is. Return to the Knowledge Base Index Close this window |